Refund Policy.
Thank you for choosing SKD Event Management. This policy outlines exactly how cancellations, postponements, and refunds are handled to ensure a fair and transparent process for all our premium events.
1. Advance Payments
To guarantee the highest quality of service, your advance payment is utilized immediately to secure event dates, top-tier vendors, premium materials, and to begin administrative processing.
All advance payments are strictly non-refundable.
Refunds for advances will only be considered if SKD Event Management cancels the event due to internal company reasons.
2. Cancellations by Client
All client cancellation requests must be made formally in writing via email or official written letter.
Deductions apply for:
- Vendor reservations
- Materials purchased
- Labor allocated
- Admin & coordination
3. Cancellations by Company
If SKD Event Management (Pvt) Ltd is forced to cancel an event due to unforeseen company-side internal issues, the client is entitled to receive:
- A full refund of payments made.
- An alternative date or service option.
* This does not apply in cases of force majeure (e.g., natural disasters, curfews, political unrest, pandemics).
4. Force Majeure / Uncontrollable Events
Events beyond the control of either party (such as severe weather, natural disasters, national emergencies, or strikes) may prevent service delivery. In such scenarios, refunds (if any) will be calculated after deducting:
SKD Event Management follows general principles under the Sri Lankan Contract Act for such scenarios.
5. Event Postponements
More than 14 Days Prior
May be accommodated without extra charge, subject to date availability.
Within 14 Days
May incur additional costs depending on vendor availability and logistics already committed.
6. No-Show | Last-Minute
If the client commits any of the following:
- Does not appear for the event
- Cancels on the event day itself
- Fails to provide required information
7. Refund Method & Processing
Approved refunds will be processed strictly under the following conditions:
- Issued after deducting relevant charges.
- Made directly to the same account/payment method used.
- May take 7–14 working days to process.
8. Contact for Refund Requests
If you have any specific inquiries regarding your refund status or need to officially submit a cancellation request, please email our finance and management team: